FAQ's Page

Concert Pulse is an online event ticketing tool that helps you create event pages, get registrations, sell tickets, design tickets, digitally distribute tickets, validate tickets at the entry, and get attendance insights. You can also create standard tickets, luxury tickets, and other custom ticket categories. In short, Concert Pulse is a DIY tool that is easy-to-use and affordable.

Go to the Concert Pulse website and sign up for a free account. We give 10 free ticket credits that will allow you to test the software and create tickets for your event. To validate the tickets, download the Ticket Validator mobile app—available on both App Store and Google Play. To create more than 10 tickets, you can purchase ticket credits from the account dashboard.

Concert Pulse can be used for any event with guests ranging between 20 and 10,000. Such events can include workshops, seminars, conferences, business events, parties, weddings, trainings, meet-ups, exhibitions, concerts, and academic events. With Concert Pulse, you can create custom ticket categories as per requirement. Set and collect different prices for each ticket category.

With Concert Pulse, you have the option to upload your ticket design—created using Canva, Adobe Spark, or any other design tool. Or you can use Concert Pulse's standard ticket design, simply add event information (event name, description, timings, T&C, etc.), ticket information (guest name, hall number, seat number, etc.), and branding (brand logo and brand color/image). Professional design skills aren’t required.

There are three ways to get tickets using Concert Pulse. First, you can download the tickets as PDF or image files and get them printed at home or via professional printing services. You can also directly send the digital tickets to guests via email, SMS, or WhatsApp. Lastly, you can programmatically generate the tickets via API from your own information system or mobile app.

Each ticket generated using Concert Pulse has a one-time scannable QR Code. This QR Code can only be scanned and validated using the Ticket Validator mobile app or web version. The system identifies and flags invalid and duplicate tickets, allowing only authorized guests to enter. If the QR Code doesn't scan, you can validate tickets by entering ticket code in the app/web version.

Yes. Concert Pulse also allows re-entry of validated guests. If a validated guest exits the event premises, the event coordinator can scan the ticket with the Ticket Validator app or web version. At first, it will identify the ticket as Duplicate as it has already been validated. But the event coordinator will have an option to Mark Valid for Re-entry. When the guest enters again, the event coordinator can scan the ticket and it will again show Valid.

No. Tickets generated using Concert Pulse can only be validated using Ticket Validator's web version or app, available for free on both Google Play (Android devices) and App Store (iPhones). This is to ensure that only authorized event coordinators can validate tickets as they will be required to set up their accounts or log in before starting ticket validation.

In Concert Pulse, ticket credits are required to generate tickets. Generating one ticket requires one ticket credit. First 10 ticket credits are free and added to the account on sign up.

One credit = One ticket. Therefore, your account should have enough credits to generate the number of tickets you need. Depending on the tickets you need, choose a credit package. The package options allow you to buy credits in multiples of 10—10, 100, 1,000, and 10,000.

No, ticket credits once purchased cannot be refunded. However, credits don't expire and can be used to generate tickets anytime.

To purchase ticket credits, go to Billing in the Concert Pulse application and choose the required credit package.